[Payment term]:
Normally, advance Payments accepted. Alternatively, payment is through irrevocable L/C

[Craftsmanship]:
Polish, hone, sandblast, pick Full-round, bas-relief sculpture,  picture etching.

[Packaging]:
The monuments are packed in strong wooden crates. Then, the wooden crates are fumigated for 72 hours before shipment.

[Lead time and order requirement]: 
After ordering, about six weeks goods available in Sydney, eight weeks in Perth, seven weeks in Brisbane and Melbourne and Adelaide. There are no minimum quantities of order requirement. We will email you photo of the finished product before delivery.

[After-sale services]: 
AAA STONE not only exports products of tombstone, but also provides our customers with the best after-sale services.

1. The after-sale services of product:
AAA STONE will provide our customers with the services of quality tracking until the products are sent to customer. The customer can bring forward any quality problem (if any).
Our principle is as follows:
A. The quantity of the products having quality problems will not be more than 10% of the total quantity in the order form. If it is more than 10%, we will compensate you for it or rework for you.
B. If the proportion of products having quality problem is more than 10% of the total quantity in the order, we accept the goods returned; We will refund the payment for purchase and transportation or decrease the price and sell the products locally.

2. The damage caused during the transportation shall be handled according to the following principles:
A. As to the goods delivered based on FOB; our safety responsibilities are to send the goods to the dock and load them to the boat.
B. As to the goods delivered based on CNF, our safety responsibilities are to safely send the goods to the designated port in your country.
C. As to the Household to Household user, our responsibilities are to send the goods to customers.
We will cover insurance for the goods in extent of responsibilities in China. We recommend that customer covers/buy insurance for every batch of goods in your country. We will provide you with detailed list of goods; the vessel name and container number, and tell you of the expected arrival time of the vessel.

3. After-sale services in technical support:
AAA STONE will provide technical support and consultancy concerning the cutting, polishing, decontamination and maintenance of the sold products.

4. The guarantee of the delivery term specified in order form:
After sending order form to the AAA STONE, the Company will finish production within the term agreed by both parties in the order term